Gathering, evaluating and managing customer feedback during aircraft production.
Ravi Kumar GuptaFarouk BelkadiChristian BuergyFrank BitteCatherine Da CunhaJens BuerginGisela LanzaAlain BernardPublished in: Comput. Ind. Eng. (2018)
Keyphrases
- production system
- quality control
- electronic commerce
- customer behavior
- user feedback
- call center
- customer orders
- purchase behavior
- nasa langley research center
- customer satisfaction
- neural network
- production cost
- production process
- information gathering
- raw material
- air traffic control
- air force
- relevance feedback
- search engine