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On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks.
Lorenzo Ricciardi Celsi
Andrea Caliciotti
Matteo D'Onorio
Eugenio Scocchi
Nour Alhuda Sulieman
Massimo Villari
Published in:
Future Internet (2021)
Keyphrases
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customer service
fiber optic
telecommunication networks
high bandwidth
end to end
power distribution
service providers
customer satisfaction
customer behavior
laser beam
database systems
data streams
high density