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On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks.

Lorenzo Ricciardi CelsiAndrea CaliciottiMatteo D'OnorioEugenio ScocchiNour Alhuda SuliemanMassimo Villari
Published in: Future Internet (2021)
Keyphrases
  • customer service
  • fiber optic
  • telecommunication networks
  • high bandwidth
  • end to end
  • power distribution
  • service providers
  • customer satisfaction
  • customer behavior
  • laser beam
  • database systems
  • data streams
  • high density