Towards Auto-remediation in Services Delivery: Context-Based Classification of Noisy and Unstructured Tickets.
Gargi DasguptaTapan Kumar NayakArjun R. AkulaShivali AgarwalShripad J. NadgowdaPublished in: ICSOC (2014)
Keyphrases
- web services
- service providers
- service oriented
- service delivery
- service composition
- classification accuracy
- pattern recognition
- support vector
- automatic classification
- image classification
- classification scheme
- classification systems
- support vector machine svm
- machine learning
- preprocessing
- classification method
- text classification
- pattern classification
- decision trees
- benchmark datasets
- unsupervised learning
- classification process
- feature vectors
- classification rate
- mobile services
- feature selection
- structured data
- classification rules
- classification algorithm
- svm classifier
- class labels
- metadata
- training samples
- semi supervised
- feature extraction