Swarm intelligence goal-oriented approach to data-driven innovation in customer churn management.
Jan KozakKrzysztof KaniaPrzemyslaw JuszczukMaciej MitregaPublished in: Int. J. Inf. Manag. (2021)
Keyphrases
- swarm intelligence
- data driven
- customer churn
- customer relationship management
- particle swarm optimization
- ant colony optimization
- evolutionary computation
- ant colonies
- customer retention
- knowledge management
- computational intelligence
- social insects
- social behavior
- swarm optimization
- particle swarm optimization pso
- collective behavior
- theoretical and empirical study
- prediction model
- multi objective
- evolutionary computing
- churn prediction
- evolutionary algorithm
- decision trees
- decision making
- competitive advantage
- rough sets
- objective function
- swarm robotics
- information systems
- real world
- neural network