Service quality improvement through business process management based on data mining.
Sung Ho HaSang-Chan ParkPublished in: SIGKDD Explor. (2006)
Keyphrases
- quality improvement
- business process management
- data mining
- service oriented
- business processes
- business process
- web services
- quality assurance
- knowledge discovery
- virtual organization
- service oriented architecture
- quality control
- service composition
- product quality
- management system
- homeland security
- real time
- decision making
- machine vision
- process model
- customer satisfaction
- enterprise architecture
- emergency management
- information systems
- databases