Product concept and prototype flexibility in manufacturing: Implications for customer satisfaction.
Qingyu ZhangMark A. VonderembseMei CaoPublished in: Eur. J. Oper. Res. (2009)
Keyphrases
- customer satisfaction
- product design
- customer reviews
- mass customization
- manufacturing process
- service quality
- online shopping
- customer support
- product quality
- customer retention
- product development
- user satisfaction
- marketing strategies
- database
- customer service
- quality control
- production planning
- life cycle
- core competence
- customer data
- internet banking
- internet shopping
- technical support
- electronic commerce
- design process
- expert systems