A Robust Optimization Approach for Improving Service Quality.
Andreas C. SoteriouRichard B. ChasePublished in: Manuf. Serv. Oper. Manag. (2000)
Keyphrases
- service quality
- robust optimization
- customer satisfaction
- chance constrained
- service providers
- electronic commerce
- mathematical programming
- stochastic programming
- user satisfaction
- portfolio optimization
- competitive environment
- risk measures
- quality of service
- information systems
- lot sizing
- information quality
- call center
- incident management
- query processing
- semidefinite programming
- database
- linear program
- database systems
- web services
- chance constraints