OWI.Chat : a semantic assistance for chat customer service agents (OWI.Chat : Assistance sémantique pour un conseiller Chat, grâce à la théorie OWI) [in French].
Christophe DanyIlhème GhalamallahPublished in: TALN (3) (2014)
Keyphrases
- chat conversations
- customer service
- synchronous communication
- social intelligence design
- natural language
- computer supported collaborative learning
- computer mediated communication
- cooperative
- software agents
- discussion forums
- real time
- multi agent
- information technology
- multi agent systems
- instant messaging
- inventory control
- decision making
- databases