Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers.
Kristof CoussementDirk Van den PoelPublished in: Expert Syst. Appl. (2009)
Keyphrases
- multiple classifiers
- retail banking
- customer churn
- churn prediction
- prediction model
- ensemble learning
- prediction accuracy
- combining multiple
- classifier ensemble
- classifier combination
- ensemble classifier
- customer data
- fusion method
- customer relationship management
- neural network
- image processing
- feature selection
- data mining