Optimum advertising policy over time for subscriber service innovations in the presence of service cost learning and customers' disadoption.
Hani I. MesakAbdullahel BariBarry J. BabinLaura M. BirouAnthony JurkusPublished in: Eur. J. Oper. Res. (2011)
Keyphrases
- service providers
- learning process
- service systems
- customer service
- admission control
- action selection
- learning algorithm
- active learning
- allocation policy
- single server queue
- management system
- customer satisfaction
- expected cost
- single server
- queueing model
- holding cost
- customer classes
- service times
- service quality
- service composition
- service oriented
- web services