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Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers.
Mamoun N. Akroush
Amjad A. Abu-ElSamen
Motteh S. Al-Shibly
Fayez M. Al-Khawaldeh
Published in:
Int. J. Mob. Commun. (2010)
Keyphrases
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customer service
customer satisfaction
customer behavior
inventory control
business strategy
service quality
customer support
software engineering
call center
information processing
decision makers
scale space
electronic commerce
skill development
governmental organizations