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Customer-centric service quality management for SK Telecom's mobile packet service.
Jisun Kim
Jong Hoon Park
Sung Kim
Dong Geol Lee
Yo Sub Kim
Sang Hyun Jin
Published in:
Int. J. Netw. Manag. (2006)
Keyphrases
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service quality
quality management
customer satisfaction
web services
service providers
electronic commerce
end users
information systems
image data
object oriented
anomaly detection
real time
machine vision
fuzzy clustering
user satisfaction
quality control
artificial intelligence