An Industrial Case Study of Implementing and Validating Defect Classification for Process Improvement and Quality Management.
Bernd G. FreimutChristian DengerMarkus KettererPublished in: IEEE METRICS (2005)
Keyphrases
- quality management
- process improvement
- defect classification
- data quality
- software process
- quality assessment
- fuzzy theory
- quality assurance
- software projects
- project management
- root cause
- business process
- systems development
- service quality
- water quality
- human factors
- knowledge management
- quality improvement
- cost estimation
- quality control
- e learning
- business processes
- information systems
- e government
- software engineering
- software development
- development process
- literature review
- human visual system
- artificial intelligence
- control system
- fuzzy logic
- conceptual design
- process model
- real time
- fuzzy clustering
- quality of service