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The Effects of Apologies for Service Failures in the Global Online Retail.
Sanchayan Sengupta
Daniel Ray
Olivier Trendel
Yves Van Vaerenbergh
Published in:
Int. J. Electron. Commer. (2018)
Keyphrases
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online services
online learning
service providers
global information
supply chain
service oriented
point of sale
root cause
service quality
information services
management system
web services
mobile services
loosely coupled
failure rate
online environment
failure recovery
processor sharing
data sets