Sanchayan Sengupta

Publication Activity (10 Years)

Years Active: 2018-2020
Publications (10 Years): 2

Top Topics

Failure Recovery

Comparative Evaluation

Online Learning

Loosely Coupled

Top Venues

Int. J. Electron. Commer.

J. Glob. Inf. Manag.

Publications

Sanchayan Sengupta
How Does Culture Impact Customer Evaluation in Online Complaining?: Evidence from Germany and India. J. Glob. Inf. Manag. 28 (2) (2020)
Sanchayan Sengupta, Daniel Ray, Olivier Trendel, Yves Van Vaerenbergh
The Effects of Apologies for Service Failures in the Global Online Retail. Int. J. Electron. Commer. 22 (3) (2018)