Examining Multiactivity Using Multi-camera Recordings: The Use of Text Chat in a Call Center.
Karine Lan Hing TingPublished in: COOP (2012)
Keyphrases
- multi camera
- call center
- service level
- multiple cameras
- service quality
- multi object tracking
- arrival rate
- object tracking
- multi sensor
- surveillance system
- queue length
- consistent labeling
- multi camera systems
- agent technology
- camera placement
- intelligent agents
- image classification
- probabilistic model
- image processing
- information systems