A Taxonomy of Service Failures in Electronic Retailing.
Nelson MassadJohn C. BeachboardPublished in: HICSS (2008)
Keyphrases
- failure recovery
- service oriented
- service providers
- electronic business
- web services
- service composition
- service quality
- service discovery
- electronic commerce
- service oriented architecture
- semantic web services
- mobile services
- real time
- management system
- computing environments
- loosely coupled
- service delivery
- customer service
- design automation
- case study