Nelson Massad

Publication Activity (10 Years)

Years Active: 2003-2014
Publications (10 Years): 0

Top Topics

Information Quality

Service Quality

Competitive Environment

Top Venues

Publications

Xenophon Koufteros, Cornelia Dröge, Gregory R. Heim, Nelson Massad, Shawnee K. Vickery
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? Decis. Sci. 45 (1) (2014)
Nelson Massad, John C. Beachboard
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions. Inf. Resour. Manag. J. 22 (3) (2009)
Nelson Massad, John C. Beachboard
A Taxonomy of Service Failures in Electronic Retailing. HICSS (2008)
Nelson Massad, Robert Heckman, Kevin Crowston
Customer Satisfaction with Electronic Service Encounters. Int. J. Electron. Commer. 10 (4) (2006)
John C. Beachboard, Alma Cole, Mike Mellor, Steven Hernandez, Kregg Aytes, Nelson Massad
A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development model. InfoSecCD (2006)
Nelson Massad, Robert Heckman, Kevin Crowston
Customer Satisfaction with Electronic Service Encounters. AMCIS (2004)
Ping Zhang, Nelson Massad
The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year Study. AMCIS (2003)
Kevin Crowston, Nelson Massad
Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment. Bled eConference (2003)