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A Practical Test of a Process Model for Customer Relationship Management System Selection with an Automotive supplier.
Ina Friedrich
Lubov Kosch
Michael H. Breitner
Published in:
ECIS (2012)
Keyphrases
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process model
management system
process mining
business process
business processes
control flow
petri net
business process models
software process
real world
workflow management systems
formal models
structural equation modeling
event logs
test cases
supply chain
domain knowledge
website
machine learning