Early Detection Method of Service Quality Reduction Based on Linguistic and Time Series Analysis of Twitter.
Kazushi IkedaGen HattoriChihiro OnoHideki AsohTeruo HigashinoPublished in: AINA Workshops (2013)
Keyphrases
- detection method
- service quality
- customer satisfaction
- face detection
- social media
- electronic commerce
- service providers
- user satisfaction
- detection algorithm
- competitive advantage
- online shopping
- quality of service
- social networks
- call center
- information systems
- online social networks
- feature detection
- information quality
- databases
- end users
- information technology
- face recognition
- real time
- region detection
- competitive environment
- incident management