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An empirical model of customer service quality and customer loyalty in an international electronics company.

Amjad A. Abu-ElSamenMamoun N. AkroushAmeen L. Al-SayedHasan J. Hasan
Published in: Int. J. Electron. Bus. (2012)
Keyphrases
  • service quality
  • customer satisfaction
  • customer loyalty
  • electronic commerce
  • case study
  • information systems
  • user satisfaction
  • call center
  • databases
  • information technology
  • data management
  • quality of service