Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.
Gustavo Nogueira de SousaFábio M. F. LobatoJulio A. N. VianaOlaf ReinholdPublished in: BIS (Workshops) (2021)
Keyphrases
- higher education institutions
- social presence
- student satisfaction
- distance learning
- higher education
- online course
- learning styles
- social interaction
- learning management systems
- learning tools
- computer mediated communication
- communication tools
- college students
- social networks
- distance education
- computer mediated
- student learning
- literature review
- online learning
- blended learning
- learning technologies
- knowledge sharing
- collaborative learning
- instant messaging
- social media
- social learning
- learning process
- e learning