Integrated Trouble Management to Support Service Quality Assurance in a Multi-provider Context.
Dan DraganThomas GringelJane HallRichard O. SinnottMichael TschichholzWilhelm VortischPublished in: IS&N (2000)
Keyphrases
- quality assurance
- quality control
- service providers
- service management
- software testing
- management system
- monitoring system
- information systems
- end users
- web services
- quality assessment
- knowledge management
- context aware
- software quality
- software development
- cooperative
- case study
- public services
- data sets
- scripting languages
- service oriented
- bit rate
- relational databases
- database systems