Login / Signup
Understanding Service Quality and Customer Churn by Process Discovery for a Multi-National Banking Contact Center.
Edward M. L. Peters
Guido Dedene
Jonas Poelmans
Published in:
ICDM Workshops (2013)
Keyphrases
</>
service quality
customer churn
data mining
service providers
electronic commerce
user satisfaction
real time
information systems
database systems
knowledge management
quality of service
decision rules
information quality
retail banking