Real-Time Spoken Affect Classification and Its Application in Call-Centres.

Donn Morrison Ruili Wang Liyanage C. De Silva W. L. Xu

Published in: ICITA (1) (2005)

Keyphrases

real time
pattern classification
automatic classification
classification accuracy
pattern recognition
classification rules
feature selection
feature extraction

feature vectors
support vector machine svm
machine learning
classification scheme
benchmark datasets
classification systems
feature space

feature set
high speed
supervised learning
support vector machine
object classification
classification process
machine learning methods

classification method
decision rules
quality of service
class labels
training samples
training set
image processing