Real-Time Spoken Affect Classification and Its Application in Call-Centres.
Donn MorrisonRuili WangLiyanage C. De SilvaW. L. XuPublished in: ICITA (1) (2005)
Keyphrases
- real time
- pattern classification
- automatic classification
- classification accuracy
- pattern recognition
- classification rules
- feature selection
- feature extraction
- feature vectors
- support vector machine svm
- machine learning
- classification scheme
- benchmark datasets
- classification systems
- feature space
- feature set
- high speed
- supervised learning
- support vector machine
- object classification
- classification process
- machine learning methods
- classification method
- decision rules
- quality of service
- class labels
- training samples
- training set
- image processing