Lifecycle-Based Requirements of Product-Service System in Customer-Centric Manufacturing.
Jorma PapinniemiJohannes FritzLea HannolaAndrea DengerHannele LampelaPublished in: PLM (2014)
Keyphrases
- customer requirements
- product design
- service quality
- service requirements
- mass customization
- customer satisfaction
- product information
- customer service
- customer support
- manufacturing process
- conceptual design
- product quality
- product development
- life cycle
- mass production
- concurrent engineering
- end users
- service providers
- design process
- manufacturing companies
- electronic commerce
- online stores
- manufacturing systems
- production planning
- call center
- quality control
- marketing strategies
- user centric
- process planning
- service discovery
- service level
- knowledge management
- lifecycle management