CRM Technology: Implementation Project and Consulting Services as Determinants of Success.
Óscar González-BenitoWander Trindade VenturiniJavier González-BenitoPublished in: Int. J. Inf. Technol. Decis. Mak. (2017)
Keyphrases
- success factors
- critical success factors
- european project
- current status
- case study
- service platform
- service quality
- information society
- customer relationship management
- key technologies
- user acceptance
- web services
- project success
- configuration management
- future development
- information quality
- service discovery
- change management
- core components
- public services
- nsf funded
- relationship management
- m learning
- enabling technologies
- participatory design
- project management
- communication technologies
- distributed computing environment
- innovative approaches
- workflow technology
- senior management
- knowledge management
- user satisfaction
- information services
- network infrastructure
- service oriented architecture
- web technologies