Customer profile classification: To adapt classifiers or to relabel customer profiles?
Edward Tersoo ApehBogdan GabrysAmanda C. SchierzPublished in: Neurocomputing (2014)
Keyphrases
- classification systems
- decision trees
- classification algorithm
- support vector
- classification models
- classification method
- pattern recognition
- class labels
- classification process
- classification rate
- supervised classification
- user profiles
- electronic commerce
- customer relationship management
- customer service
- classification accuracy
- machine learning algorithms
- svm classifier
- accurate classification
- multiple classifiers
- classification procedure
- machine learning methods
- customer satisfaction
- multiple classifier systems
- rule based classifier
- improves the classification accuracy
- training data
- text classification
- supervised learning
- training set
- classification decisions
- roc curve
- classification schemes
- probabilistic classifiers
- classifier ensemble
- ensemble classifier
- decision boundary
- multi category
- support vector machine classifiers
- correctly classified
- trained classifiers
- imbalanced data sets
- feature selection
- optimum path forest
- majority voting
- binary classifiers
- nearest neighbour
- support vector machine
- feature vectors
- feature extraction
- classifier combination
- roc analysis
- higher classification accuracy
- weak classifiers
- discriminant functions
- extracted features
- feature subset
- feature set
- feature space
- machine learning