Consumer's expectations from mobile CRM services: a banking context.
Purnima S. SanglePreety AwasthiPublished in: Bus. Process. Manag. J. (2011)
Keyphrases
- context aware
- context aware systems
- mobile environments
- mobile devices
- mobile commerce
- context aware services
- location aware
- mobile networks
- mobile applications
- context awareness
- electronic commerce
- pervasive computing
- web services
- mobile services
- smart phones
- computing environments
- service oriented
- m learning
- end users
- user centric
- internet enabled
- mobile computing
- ubiquitous computing
- communication technologies
- mobile users
- information goods
- pervasive environments
- value added services
- ambient intelligence
- e learning
- relationship management
- technological innovations
- mobile peer to peer
- ubiquitous environment
- mobile phone
- wireless technologies
- service delivery
- service composition
- smart environments
- service discovery
- mobile technologies