Decision support system for service quality management using customer knowledge in public service organization.
Chong Un PyonMin Jung LeeSang-Chan ParkPublished in: Expert Syst. Appl. (2009)
Keyphrases
- decision support system
- public services
- quality management
- customer knowledge
- e government
- data quality
- service quality
- systems development
- service oriented
- fuzzy theory
- data warehouse
- quality assessment
- project management
- human factors
- decision making
- service delivery
- knowledge management
- management system
- decision makers
- e learning
- public sector
- water quality
- expert systems
- information systems
- quality improvement
- case based reasoning
- knowledge sharing
- quality control
- information technology
- software projects
- neural network
- service providers
- public administration
- literature review
- databases
- medical decision support systems
- government services
- organizational learning
- evaluation model
- fuzzy clustering
- quality of service
- knowledge discovery
- xml documents
- machine learning