Chong Un Pyon

Publication Activity (10 Years)

Years Active: 2005-2011
Publications (10 Years): 0

Publications

Chong Un Pyon, Ji Young Woo, Sang-Chan Park
Service improvement by business process management using customer complaints in financial service industry. Expert Syst. Appl. 38 (4) (2011)
Jae-Hoon Jin, Sang-Chan Park, Chong Un Pyon
Finding research trend of convergence technology based on Korean R&D network. Expert Syst. Appl. 38 (12) (2011)
Chong Un Pyon, Ji Young Woo, Sang-Chan Park
Intelligent service quality management system based on analysis and forecast of VOC. Expert Syst. Appl. 37 (2) (2010)
Chong Un Pyon, Sang-Chan Park
Strategic exploring of emerging services by visualization of technology-service association for technology-based service providers. Expert Syst. Appl. 37 (6) (2010)
Chong Un Pyon, Min Jung Lee, Sang-Chan Park
Decision support system for service quality management using customer knowledge in public service organization. Expert Syst. Appl. 36 (4) (2009)
Chong Un Pyon, Sung Min Bae, Ji Young Woo, Sang-Chan Park
The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry. EC-Web (2005)
Ji Young Woo, Sung Min Bae, Chong Un Pyon, Minnseok Choi, Sang-Chan Park
Visual Mining for Customer Targeting. APWeb (2005)
Ji Young Woo, Sung Min Bae, Chong Un Pyon, Sang-Chan Park
Customer Information Visualization via Customer Map. DASFAA (2005)