The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry.
Chong Un PyonSung Min BaeJi Young WooSang-Chan ParkPublished in: EC-Web (2005)
Keyphrases
- business process management
- service providers
- management system
- service oriented
- enterprise architecture
- business processes
- virtual organization
- business process
- web services
- decision making
- decision support
- conceptual framework
- lightweight
- process model
- information management
- data management
- high level
- customer satisfaction
- case study