Design and Development of the First Prototype of a Social, Intelligent and Connected Help Desk.
Simona D'AttanasioThierry SotiropoulosRachid AlamiPublished in: CHIRA (2019)
Keyphrases
- design process
- case study
- design considerations
- design tools
- database
- socio technical
- social networks
- rapid prototyping
- conceptual design
- knowledge based systems
- formative evaluation
- social aspects
- user interface
- software engineering
- current status
- future development
- decision support
- engineering design
- information processing
- support systems
- product design
- intelligent systems
- knowledge creation
- design theory
- connected components
- model driven engineering