A Novel Hybrid Knowledge Retrieval Approach for Online Customer Service Platforms.

Patrick Bedué Roland Graef Mathias Klier Jan-Felix Zolitschka

Published in: ECIS (2018)

Keyphrases

customer service
knowledge retrieval
customer satisfaction
customer behavior
real time
information retrieval
web services
online learning
data mining
machine learning
artificial intelligence
information systems
database systems
conceptual design
call center
online services