"How was Your Stay?": Exploring the Use of Robots for Gathering Customer Feedback in the Hospitality Industry.
Michael Jae-Yoon ChungMaya CakmakPublished in: RO-MAN (2018)
Keyphrases
- point of sale
- cooperative
- mobile robot
- electronic commerce
- software vendors
- robotic systems
- multi robot
- human operators
- market segments
- autonomous systems
- relevance feedback
- world wide
- customer relationship management
- customer service
- customer behavior
- case study
- robotic agents
- autonomous robots
- customer satisfaction
- high tech
- user feedback
- purchase behavior
- website