Measuring the Influence of User Experience on Banking Customers' Trust.
Andrea MüllerSelina AnkeSabrina HerrmannPia KatzChristina LeuchtweisChristina MiclauSandra WörnerOliver KornPublished in: HCI (23) (2018)
Keyphrases
- user experience
- user perceptions
- internet shopping
- retail banking
- user behavior
- banking industry
- user interaction
- social influence
- financial services
- user studies
- internet banking
- end users
- user engagement
- customer churn
- perceived risk
- user interface
- customer satisfaction
- mobile services
- personality traits
- trust model
- banking services
- commercial banks
- online retailers
- mobile applications
- individual level
- service quality
- interface design
- customer relationship management
- customer data
- business partners
- knowledge base
- service providers
- website