Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research.
Muhammad AnshariMohammad Nabil AlmunawarPatrick Kim Cheng LowZaw WintPublished in: CoRR (2012)
Keyphrases
- customer relationship management
- marketing strategies
- long term
- particle filter
- visual tracking
- customer segmentation
- information systems
- customer service
- information technology
- customer behavior
- real time
- kalman filter
- customer retention
- competitive advantage
- appearance model
- motion model
- object tracking
- electronic commerce
- shortest path
- data collection
- computer science
- real world
- video surveillance
- data mining applications
- customer satisfaction
- assistive technology
- knowledge management