Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India.
Rajat GeraSanjiv MittalDharminder Kumar BatraB. PrasadPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2017)
Keyphrases
- customer satisfaction
- service quality
- service providers
- online shopping
- electronic commerce
- customer service
- user satisfaction
- marketing strategies
- call center
- information systems
- information quality
- quality of service
- customer data
- competitive advantage
- product design
- customer retention
- customer loyalty
- competitive environment
- customer support
- incident management
- databases
- web services
- job satisfaction
- data analysis
- negative impact
- customer requirements
- internet banking
- statistically significant