Service Competition and Product Quality in the U.S. Automobile Industry.
Jose A. GuajardoMorris A. CohenSerguei NetessinePublished in: Manag. Sci. (2016)
Keyphrases
- product quality
- product development
- competitive market
- process control
- quality control
- manufacturing processes
- quality improvement
- software product
- software vendors
- software quality
- service providers
- service quality
- software industry
- software process
- expert systems
- case study
- machine vision
- life cycle
- end users
- reverse engineering
- computer aided
- knowledge discovery
- control system
- real world