Einführung eines zertifizierten Qualitätsmanagementsystems im IT-Service-Desk des IT Centers der RWTH Aachen University.
Martin PietersIngo HengstebeckSarah GrzemskiPublished in: DFN-Forum Kommunikationstechnologien (2017)
Keyphrases
- usage statistics
- service providers
- service oriented
- case study
- service quality
- web services
- service composition
- neural network
- service discovery
- customer service
- end to end
- computing environments
- information services
- service oriented architecture
- mobile services
- customer satisfaction
- educational environment
- service platform
- processor sharing
- website