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How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce.
Yubao Cui
Xuehe Zhang
Xiaobao Peng
Jianxun Chu
Published in:
Electron. Commer. Res. Appl. (2018)
Keyphrases
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trusted computing
reputation models
trust model
electronic commerce
trust relationships
trust evaluation
electronic marketplaces
perceived risk
online banking
business models
trust management
damage assessment
artificial intelligence
failure rate
virtual organization
cloud computing
trust propagation
website