Automatic identification and voice-recognition technologies for quality improvement: case studies of Pittsburgh-area service firms.
Alan D. SmithPublished in: Int. J. Serv. Stand. (2008)
Keyphrases
- automatic identification
- quality improvement
- voice recognition
- case study
- information processing systems
- quality assurance
- dangerous situations
- communication systems
- information technology
- open source
- cellular phone
- computer systems
- quality control
- service quality
- product quality
- real time
- information systems
- real world
- development process
- petri net
- human computer interaction
- software development