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The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth.
Hsin Hsin Chang
Yao-Chuan Tsai
Kit Hong Wong
Jian Wei Wang
Fang Ju Cho
Published in:
Decis. Support Syst. (2015)
Keyphrases
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failure modes
failure prediction
positive and negative
failure detection
real time
artificial intelligence
decision making
learning environment
user satisfaction
service quality
online auctions
failure rate
selection strategies
success or failure