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Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers.
Verónica Rivera-Pelayo
Angela Fessl
Lars Müller
Viktoria Pammer
Published in:
ACM Trans. Comput. Hum. Interact. (2017)
Keyphrases
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call center
service level
asymptotically optimal
particle filter
arrival rate
data mining
real time
object tracking
visual tracking
service quality
service systems
heavy traffic
customer service
agent technology
appearance model
steady state
intelligent agents
machine learning
databases