Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts.
Mathilde ExcoffierCéline GicquelOualid JouiniAbdel LisserPublished in: ICORES (Selected Papers) (2015)
Keyphrases
- robust optimization
- call center
- scheduling problem
- robust counterpart
- service level
- mathematical programming
- asymptotically optimal
- service quality
- stochastic programming
- arrival rate
- np hard
- tabu search
- heavy traffic
- decision theory
- lot sizing
- semidefinite programming
- chance constraints
- decision making
- queue length
- service providers
- parallel machines
- genetic algorithm
- linear programming
- information systems
- agent technology
- special case
- evolutionary algorithm
- bayesian networks