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The accidental caseworker - How digital self-service influences citizens' administrative burden.
Christian Østergaard Madsen
Ida Lindgren
Ulf Melin
Published in:
Gov. Inf. Q. (2022)
Keyphrases
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e government
public administration
information systems
business intelligence
decision making
neural network
government services
digital curves
social media
management system
public sector
decision support
government organizations
government agencies
life cycle
web services
artificial intelligence
machine learning