On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees.
Min-Gyu KimMinjung ParkJuhyun KimYong-Seoup KwonDong-Seop SohnHeeyoon YoonKap-Ho SeoPublished in: HRI (Companion) (2021)
Keyphrases
- service providers
- customer service
- customer satisfaction
- single server
- service systems
- mobile robot
- service quality
- single server queue
- call center
- service times
- autonomous robots
- vision system
- service oriented
- queueing model
- multi robot
- human robot interaction
- information technology
- marketing strategies
- service robots
- arrival process
- poisson arrivals
- arrival rate
- robotic systems
- simulated robot
- end users
- service rates
- marketing campaigns
- customer support
- management system
- online stores
- robot manipulators
- job satisfaction
- path planning
- product information
- web services
- customer loyalty
- point of sale
- queue size
- service requirements
- customer preferences
- purchase decision
- mobile devices
- customer requirements
- fluid model
- dynamic environments
- customer behavior
- steady state
- position and orientation
- robot navigation
- service delivery