Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts.
Julio A. N. VianaRainer AltOlaf ReinholdPublished in: BIS (Workshops) (2021)
Keyphrases
- web services
- customer service
- core concepts
- service providers
- customer data
- service oriented
- conceptual models
- service requirements
- service oriented architecture
- information services
- service composition
- service quality
- deeper understanding
- customer satisfaction
- semantic web technologies
- knowledge structures
- data mining
- ubiquitous computing
- electronic commerce
- service level
- call center
- key factors
- customer relationship management
- domain ontology
- knowledge base