Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model.
Ida LindgrenChristian Østergaard MadsenPublished in: DG.O (2022)
Keyphrases
- multi channel
- process model
- process mining
- business processes
- business process
- single channel
- anti aliasing
- e government
- public administration
- channel assignment
- petri net
- event logs
- control flow
- public services
- government services
- formal models
- databases
- digital government
- preprocessing
- government agencies
- workflow technology
- website