Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences.
Yu-Ting Chang-ChienJacob Chun ChengShih-Chieh HsuYi Wen YehPublished in: HICSS (2022)
Keyphrases
- customer service
- intelligent systems
- artificial intelligence
- customer satisfaction
- inventory control
- knowledge representation
- customer behavior
- call center
- case based reasoning
- human computer interaction
- human cognitive
- cooperative
- governmental organizations
- machine intelligence
- expert systems
- affective computing
- intelligent agents
- affect sensing